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Collaborative survey design and pilot testing
A short, standardized, and multi-channel survey designed for diverse industries including retail, e-commerce, fintech, telecom, logistics, hospitality, healthcare, education, and FMCG sectors—providing actionable insights on customer satisfaction, loyalty, and service quality to boost retention and growth.
What You Gain
- ✅ Identify at-risk customers and prevent churn
- ✅ Detect inefficiencies in sales and service processes
- ✅ Gain insights to enhance customer experience
- ✅ Understand satisfaction trends and loyalty drivers
- ✅ Benchmark CX performance against competitors
- ✅ Generate high-quality datasets for analytics
- ✅ Strengthen investor confidence through credible insights
Delivery Process / Methodology
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Enumerator training for professional engagement
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Field or online deployment with live monitoring
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Multi-stage data validation for accuracy
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Advanced analysis (trends, segmentation, predictive modeling)
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Reporting and presentation of key findings
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Support for action planning and business strategy
- Customer satisfaction tracking for product or service evaluation
- Brand perception and loyalty analysis in competitive markets
- Feedback on service delivery quality and customer support
- Post-launch customer satisfaction assessment
- Benchmarking customer experience over time to monitor growth
- Design customized survey tools for each business sector
- Digitally program surveys with skip logic and smart validation
- Train enumerators in professional customer engagement
- Deploy online or field surveys for real-time feedback
- Validate and clean data to ensure accuracy and reliability
- Analyze results using satisfaction scoring, segmentation, and predictive models
- Deliver reports with actionable recommendations and insights
- Optional: create interactive dashboards for management tracking
No details provided.
- MEL Specialists with private-sector experience
- Customer Engagement Enumerators
- Data Analysts
- Visualization Experts
- Reflects private-sector realities and customer expectations
- Digital-first approach for reach, speed, and efficiency
- Flexible for retail, services, and manufacturing sectors
- Short and engaging design maximizes response rates
- Strict confidentiality of customer data
- Findings inform strategy, retention, and performance
KoBo Toolbox
SurveyCTO
Google Forms
SPSS
STATA
Microsoft Excel
Power BI
Tableau
Cleaned, documented datasets (SPSS / STATA / Excel)
Comprehensive satisfaction report (30–40 pages)
Executive summary slides for stakeholders
Interactive dashboards for real-time monitoring
Translated questionnaires and summaries upon request
Multi-language support (Dari, Pashto, English)
Custom data visualization dashboards (Power BI / Tableau)
Remote validation and feedback sessions
Post-survey workshops for retention and growth
Pricing Structure
Individual Clients
Small Businesses: from USD 1,200 (minimum 100 surveys)
Organizational Clients
Medium to Large Enterprises: from USD 1,500 (tiered by volume and complexity)
Pricing Logic
Tiered by sample size, survey complexity, analysis depth, and branding needs
Sample Size
Sample Size: 100–10,000 customers
Duration
2–8 weeks (depending on sample and complexity)
Staff Time
Interview time per respondent: 15–30 minutes
👥 Team Composition
- MEL Specialists with private-sector experience
- Customer Engagement Enumerators
- Data Analysts
- Visualization Experts
🧑💼 Lead Consultant Profile
Led by a Customer Experience Research Specialist with a background in market research and commercial analytics. Expert in translating feedback into strategic initiatives, product improvement roadmaps, and retention strategies for the Afghan and regional markets.
FAO TPM Project
Synthesized datasets from multiple provinces into 80+ polished reports for donor submission, including visuals, disaggregated summaries, and annex-ready output.
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